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Privacy Policy

Effective Date: Sep 01, 2020

Thank you for visiting the Downtown Piano Works website. Downtown Piano Works is committed to respecting the privacy of visitors to our website.  This policy describes how we handle information collected on the Downtown Piano Works website from our site’s visitors.

What Personal Data We May Collect

“Personal data” refers to any information that may be used, alone or in combination with other information, to identify you.  We may collect the following categories of personal data relating to you as follows:

  • If you use this website e.g., in order to create an account or request information from us, you may provide identifiers such as your name, surname, address, telephone number, e-mail address, and username. 

  • Our website may also collect internet or other electronic network activity information about your browser or mobile device automatically.  We may use cookies, web beacons, and similar technologies to help us understand your activity on our website. Data we collect automatically includes (for example) your IP address, the name of the website from which you accessed the Emergent website and the date and time of your visit for the purposes of system administration and tracking.  For more information about the cookies and similar technologies we deploy on this website, please see the “Advertising, Cookies, and Similar Technologies” section below.

  • We may collect any other information you choose to provide to us, including correspondence you send to us or recorded testimonials you submit regarding your use of our products.

  • We may collect inferences based on the information described above and other information described in this Privacy Policy.

We also collect, use and share aggregated or anonymized data such as statistical or demographic data for various purposes.  “Aggregated data” refers to information that could be derived from your personal data but that will not directly or indirectly reveal your identity, e.g., aggregated data relating to all of our website visitors.   


How We Use Your Personal Data

We may use and otherwise process your personal data provided to this website, including for the following business purposes:

  • Responding to your requests;

  • Contacting you by e-mail, regular mail or phone to provide you with information about our products;

  • Preventing potentially prohibited or illegal activities; and

  • To compile statistics about our website visitors and customers.


Downtown Piano Works also may use your information for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

We process your personal data where it is necessary for our legitimate interests, including those described above, such as to conduct internal analysis and market research or to improve the quality of the products and services we offer.  We also process your personal data where it is necessary for compliance with our legal obligations, and where it is necessary for the performance of a contract which you have entered into with us.

In certain circumstances, we may process your personal data based on your consent.  If we have sought your consent to process your personal data, you may subsequently withdraw it at any time by contacting us at the address listed below in the “Contact Us” section without affecting the lawfulness of processing based on consent before its withdrawal.

We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on this website may change or no longer be available to you.  Any difference in the service or product requested are related to the value provided.

Sharing of Your Personal Data with Third Parties

We may disclose your personal data to third parties in certain cases:​

  • Service providers.  We may disclose your personal data to companies that provide services to us and our group companies, such as companies that operate this website on our behalf or for other business purposes such as customer service, market research, security and performance monitoring, data hosting, auditing, and data processing.

  • Third parties where required by law.  We may disclose your personal data to a third party if it is necessary to comply with a legal obligation or the decision of a judicial authority, a public authority or a government body, or if disclosure is necessary for national security, law enforcement or other issues of public importance.

  • Business partners. We may disclose your personal data to our business partners if it is necessary for providing products and services to you.

  • Third parties in connection with a business sale.  If we make a sale or transfer of assets, or are otherwise involved in a merger or business / asset transfer, we may transfer your personal data to one or more third parties as part of that transaction.

  • Other third parties with your consent.  We may also share your personal data with other third parties when you consent to such sharing.

We do not sell your personal data to third parties without your consent. We do disclose personal data for business purposes, including but not limited to services performed on our behalf, to protect against fraud and malicious activity, and for other business purposes described in this Privacy Policy.  In addition, your information may be accessible to third parties with whom you interact or direct us to share your information through this website.

International Transfers of Your Personal Data

Your personal information may be collected, transferred to and stored by us in the United States and by our affiliates in other countries where we operate. Therefore, your personal information may be processed outside the European Economic Area (EEA), and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA. In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission.

Retention of Your Personal Data

Your personal data will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.


Your Rights

Depending on where you live, you are entitled, in accordance with applicable law, to object to or request restriction of processing of your personal data, and to request access to, rectification, erasure, deletion, and portability of your personal data. Requests should be submitted in writing to the address listed below in the “Contact Us” section or by clicking here. California residents can also submit requests by calling 301-631-1234.

Once we receive your request, we may verify it by requesting information sufficient to confirm your identity.  If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to exercise rights on your behalf.

If you are aware of changes or inaccuracies in your personal data, you should inform us of such changes so that the personal data may be updated or corrected.

Depending on where you live, you may also lodge a complaint with a supervisory authority if you consider that Downtown Piano Works processing of personal data infringes applicable law.

Advertising, Cookies and Similar Technologies

When you use this website, we and our third party advertising partners use cookies, pixel tags, local storage, and other similar technologies (collectively, “cookies”) to collect information from your browser or device.  By using this website, you consent to our use of cookies and similar technologies.

The following types of cookies are used on this website:

  • Essential cookies – These cookies enable you to use this website. These cookies are essential to enable you to browse our website and use certain features. Disabling them may prevent you from using certain parts of the website. These cookies also help keep this website safe and secure.

  • Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our website may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.

  • Performance cookies – These cookies collect information about how you use this website such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.

  • Content / advertising cookies – These cookies gather information about your use of this website so we may improve your experience and provide you with more relevant content and advertising on this website and elsewhere online and across your devices. They are also used to gather feedback on customer satisfaction through surveys. They remember that you’ve visited this website and help us understand usage of this website. Some of these cookies are from third parties that collect information about your use of this website in order to provide advertising (on this website and elsewhere, across your different devices) based on your online activities (so-called “interest-based advertising”) on this website and elsewhere online, across your different devices. We do not control the privacy practices of these third parties, and their practices are not covered by this Privacy Policy.

Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit “do-not-track” signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices and service offerings. If we modify our Privacy Policy, we will update the “Effective Date” and such changes will be effective upon posting.

How To Contact Us

If you have questions about this Privacy Policy, please contact us at:

Downtown Piano Works

74 South Market Street

Frederick, MD 21701

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